You can email us at contact@orangefashionvillage.com.You can also use our online chat feature or call us at 1-866-646-5531 during our business hours (Monday to Friday, 10am to 6pm Eastern).

There are a few reasons this can happen, please contact us at contact@orangefashionvillage.comand we will try to help. You can also use the online chat on our website or call us at 1-866-646-5531 during our business hours (Monday to Friday, 10am to 6pm Eastern).

Yes, we ship to the United States.

Your order will be processed 1-3 business days after it is placed. You will receive an email notification when your package ships and we will include tracking information.

We ship out of Toronto, Ontario, Canada.

Orders may be subject to import fees/ tarrifs /  duties & taxes by local government authorities. Orange Fashion Village cannot take responsibility for any fees that may be applied to a parcel once it crosses the border.

Our sizes range from a size 8 to a size 16. Please take a look at the size chart available on all items for specifics.

Our plus size cover sizes 14-16.

Yes, we do accept returns that meet our policies. Items must be new and unworn with tags attached and original packaging. You must contact us within 7 days of receipt of your package to inform us of a return and we will assist you in the process. You can use email us at contact@orangefashionvillage.com or call us at 1-866-646-5531 during our business ours of 10am to 6 pm Eastern, Monday to Friday.

Yes, we do accept exchanges that meet our policies. Items must be new and unworn with tags attached and original packaging.  You must contact us within 7 days of receipt of your package to inform us of an exchange and we will assist you in the process. You can use email us at contact@orangefashionvillage.com or call us at 1-866-646-5531 during our business ours of 10am to 6 pm Eastern, Monday to Friday.

It is rare that items arrive damaged, but it can happen. If you feel your product is defective or damaged, please contact us within 7 days of receipt of your package by emailing contact@orangefashionvillage.com or calling us at 1-866-646-5531 during our business ours of 10am to 6 pm Eastern, Monday to Friday. Our specialists will assess your situation, issue you a written authorization number, and guide you through the process.

We cannot process exchanges or returns for items purchased from a third party vendor. If you run into issues with a product purchased at a store or through a different party’s website, please contact that vendor for their return policy.